FAQs

Our candles and wax melts are crafted from 100% natural soy wax, which is derived from soybeans and is non-toxic. We use vegan-friendly fragrances and colourants to ensure that our products are both eco-friendly and gentle on the environment.

Your order will be ready for shipping or collection within approximately 7 business days. We offer delivery across Malta and Gozo (please note, deliveries to Gozo may take longer than 7 business days). 

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• Malta:

  • Free delivery on all orders over €40.

  • A €4 delivery fee applies to orders €40 and under.

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• Gozo:

  • Flat rate of €8 delivery charge

We'll reach out to you before delivering your order. Alternatively, you can choose the pickup option at checkout. Collection is available from Isla or Naxxar, and you'll receive an email notification once your order is ready.

To ensure an even burn, trim the wick to about 5mm before each use. Avoid burning your candle for more than 4 hours at a time to prevent overheating and ensure a clean burn. Always burn candles on a heat-resistant surface and keep them away from flammable materials. A candle care card is included with every candle order.

Absolutely! We offer a range of personalised options for our candles and wax melts. You can choose custom fragrances, colours, and even add personalised labels.

If you encounter any issues with your order, please contact us at

annalise@il-fjamma.com with your order number and a description of the issue. We will do our best to resolve any concerns promptly and ensure you are satisfied with your purchase.